Improved Monitoring During Covid

Customer

• Company develops popular e-signing software
• Publicly traded with over $1.5 billion in revenue and 6,000 employees

Problem

• Exponential growth during Covid led to new monitoring requirements
• Team had no Splunk experience and required an immediate solution
• Needed to scale to largest customers and work with different environments

Solution

• Developed a customer-facing Splunk app that interfaces with Company APIs
• Company data was normalized against common information models
• Visualizations and reporting designed to scale to huge data sets
• Tested and vetted for Splunk Cloud and On-Premise environments

Result

• App was developed and launched to their customers in under one month
• Helped Company improve software logging for better reporting capabilities
• Greatly improved monitoring insights into Company’s e-signing software