SMS Spam Compliance

Customer

• Major North American telecommunications company
• Publicly traded company
• Over $15 billion in revenue and 65,000 employees

Problem

• Compliance requirement to review spam SMS messages for false-positives
• This is performed manually, within 30 days, and is very labour intensive
• Company was looking to greatly reduce the manual effort involved

Solution

• Developed a custom Splunk application to increase automation
• Users leverage the app to quickly review SPAM messages for false positives
• False-positives are tagged through the application interface
• Developed custom reporting and alerting

Result

• Hundreds of hours of employee time saved each month reviewing SMS spam
• New insights into SMS spam trends and peaks 
• Executive level reports with focused KPIs, highlighting performance