Customer

  • Major North American telecommunications company
  • Publicly traded company
  • Over $15 billion in revenue and 65,000 employees

Problem

  • Compliance requirement to review spam SMS messages for false-positives
  • This is performed manually, within 30 days, and is very labour intensive

Solution

  • Developed a custom Splunk application
  • Users leverage the app to quickly review SPAM messages for false positives
  • False-positives are tagged through the application interface
  • Developed custom reporting and alerting

Result

  • Hundreds of hours of employee time saved each month reviewing SMS spam
  • New insights into SMS spam trends and peaks 
  • Executive level reports with focused KPIs, highlighting performance