Customer

  • Tax software company, located in California
  • Over $10 billion in revenue and 10,000 employees
  • Large and complex Splunk environment
  • Splunk used for operational monitoring of tax software and infrastructure

Problem

  • Poor Splunk operational health
  • Resource-intensive Splunk searches negatively affecting performance
  • Risk of downtime during critical tax period

Solution

  • Performed a Health Assessment to identify issues prior to tax season
  • Conducted high priority remediation efforts and performance tuning
  • Developed reports to identify resource intensive and impactful searches

Result

  • Zero downtime of Splunk during the critical tax season window
  • Significant improvement in Splunk operational health